• Emergency Number
    (+233) 302-215 903
  • Make an Appointment
    (+233) 302-215 900
  • Hotline Number
    (+233) 504-750-090
  • Patient Rights

    The patient has the right to quality basic health care irrespective of his/her geographical location.

    The patient is entitled to full information on his/her condition and management and the possible risks involved except in emergency situations when the patient is unable to make a decision and need for treatment is urgent.

    The patient is entitled to know of alternative treatment(s) and other health care providers within the Service if these may contribute to improved outcomes.

    The patient has the right to know the identity of all his/her caregivers and other persons who may handle him/her including students, trainees and ancillary workers.

    The patient has the right to consent or decline to participate in a proposed research study involving him or her after a full explanation has been given. The patient may withdraw at any stage of the research project.

    A patient who declines to participate in or withdraw from a research project is entitled to the most effective care available.

    The patient has the right to privacy during consultation, examination and treatment. In cases where it is necessary to use the patient or his/her case notes for teaching and conferences, the consent of the patient must be sought.

    The patient is entitled to confidentiality of information obtained about him or her and such information shall not be disclosed to a third party without his/her consent or the person entitled to act on his/her behalf except where such information is required by law or is in the public interest.

    The patient is entitled to all relevant information regarding policies and regulation of the health facilities that he/she attends.

    Procedures for complaints, disputes and conflict resolution shall be explained to patients or their accredited representatives

    Hospital charges, mode of payments and all forms of anticipated expenditure shall be explained to the patient prior to treatment.

    Exemption facilities, if any, shall be made known to the patient.

    The patient is entitled to personal safety and reasonable security of property within the confines of the Institution.

    The patient has the right to second medical opinion if he/she so desires.

  • Patient Responsibilities

    The patient should understand that he/she is responsible for his/her own health and should therefore co‐operate fully with healthcare providers. The patient is responsible for:

    Providing full and accurate medical history for his/her diagnosis, treatment, counseling and rehabilitation purposes.

    Requesting additional his/her health or treatment, which may not have been well understood.

    Complying with prescribed treatment, reporting adverse effects and adhering to follow up request.

    Informing his/her healthcare providers of any anticipated problems in following prescribed treatment or advice.

    Obtaining all necessary information, which have a bearing on his/her management and treatment including all financial implications.

    Acquiring knowledge on preventive, promotive and simple curative practices and where necessary to seeking early professional help.

    Maintaining safe and hygienic environment in order to promote good health.

    Respecting the right of other patients/clients and Health Service personnel.

    Protecting the property of the Health facility.

    NB: These rights and responsibilities shall be exercise by accredited and recognized representative on behalf of minors and patients who are unable for whatever reasons to make informed decisions by them.

    In all healthcare activities, the patient’s dignity and interest must be Paramount.

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